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PawFinish Privacy Policy

Effective date: September 14, 2026 Last updated: September 14, 2026

This Privacy Policy explains how PawFinish ("PawFinish," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from www.pawfinish.com (the "Site"), and describes your privacy rights and how the law protects you.

By using the Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site.

Who we are (data controller): PawFinish is the operator of the Site and is responsible for your personal information. Contact: pawfinish.com@gmail.com

1. Information we collect

Information you give us (Order and Account Information). When you place or attempt to place an order, create an account, contact us, or sign up for marketing, we collect: your name, billing address, shipping address, email address, phone number, and order details. Payments (including card details) are processed by our payment providers; we do not store full card numbers on our servers.

Information we collect automatically (Device Information). When you visit the Site, we automatically collect information about your device and browsing, including your IP address, browser type, device type, operating system, time zone, referring/exit pages, the pages and products you view, search terms, and how you interact with the Site. We collect this using cookies, log files, web beacons, tags, and pixels.

Marketing preferences. If you join our email or SMS lists, we record your consent, the phone number or email you provided, and your subscription and engagement history.

We do not knowingly collect government ID numbers, precise geolocation, or sensitive categories of data (such as health, race, religion, or biometric data). Please do not send us this information.

Collectively, Order Information, Account Information, and Device Information are referred to as "Personal Information."

2. Cookies and tracking technologies

We use the following categories of cookies and similar technologies:

  • Strictly necessary: required to run the Site, log you in, and process orders (via Shopify).
  • Analytics: to understand how visitors use the Site. We use Google Analytics (GA4).
  • Advertising / retargeting: to measure and show ads on other platforms. We use the Meta (Facebook/Instagram) Pixel and Google Ads.

You can control cookies through your browser settings and, where shown, through the cookie banner on our Site. Blocking some cookies may affect how the Site works.

3. How we use your information

We use your Personal Information to:

  • process, fulfill, and deliver your orders, and send order confirmations, invoices, and shipping updates;
  • provide customer support and respond to your requests;
  • screen orders for fraud and protect the security of the Site;
  • send marketing emails and text messages where you have opted in, and measure how our campaigns perform;
  • improve and optimize our Site, products, and service;
  • comply with our legal, tax, and accounting obligations.

Legal bases (for visitors in the EU/UK). We process your information to perform our contract with you (fulfilling orders), for our legitimate interests (fraud prevention, improving the Site, direct marketing to existing customers), with your consent (non-essential cookies, and email/SMS marketing where required), and to comply with legal obligations.

4. How we share your information

We share Personal Information only with the following categories of recipients, and only as needed:

  • Shopify, which powers our online store: https://www.shopify.com/legal/privacy
  • Payment processors, to process your payment securely.
  • Shipping and fulfillment providers, to deliver your order.
  • Google (Analytics and Ads): https://policies.google.com/privacy
  • Meta (Facebook/Instagram Pixel): https://www.facebook.com/privacy/policy
  • Email and SMS marketing providers, to send communications you opted into.
  • Legal and safety: to comply with applicable law, respond to a lawful request (such as a subpoena or warrant), enforce our terms, or protect our rights, property, or the safety of others.
  • Business transfer: if PawFinish is sold or merges, your information may be transferred as part of that transaction.

We do not sell your Personal Information for money. However, our use of advertising cookies (Meta Pixel, Google Ads) may be considered "sharing" or a "sale" for cross-context behavioral advertising under some U.S. state laws. See Section 7 for how to opt out.

5. Marketing emails and text messages

If you opt in, we may send you promotional emails and/or text messages.

  • Email: you can unsubscribe at any time using the link at the bottom of any email.
  • SMS: message and data rates may apply; message frequency varies. Reply STOP to cancel or HELP for help. We do not share your mobile opt-in consent or phone number with third parties for their own marketing.

6. International data transfers

We are based in the United States and serve customers worldwide. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where we or our providers operate. These countries may have different data-protection laws than yours. Where required, we rely on appropriate safeguards (such as the EU Standard Contractual Clauses) for these transfers.

7. Your privacy rights

If you are in the EU, UK, or EEA, you have the right to: access your personal information; correct it; delete it; restrict or object to processing; data portability; and withdraw consent at any time. You also have the right to lodge a complaint with your local data-protection authority. To exercise any right, contact us using the details above; we will respond within the time required by law.

If you are a California resident (CCPA/CPRA), you have the right to: know what personal information we collect and how we use and share it; access and delete your information; correct inaccurate information; and opt out of the "sale" or "sharing" of your personal information for targeted advertising. We will not discriminate against you for exercising these rights.

To opt out of targeted advertising / "Do Not Sell or Share My Personal Information":

To make any request, email pawfinish.com@gmail.com. We may need to verify your identity before acting. You may use an authorized agent where the law allows.

8. Data retention

We keep your Personal Information only as long as needed for the purposes above. Specifically, we retain Order Information for up to 7 years to meet tax, accounting, and legal obligations, and we keep marketing information until you unsubscribe or ask us to delete it. When information is no longer needed, we delete or anonymize it.

9. Data security

We use reasonable administrative, technical, and physical safeguards to protect your Personal Information, and we rely on Shopify's secure, PCI-DSS-compliant checkout for payments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

10. Children's privacy

The Site is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

11. Third-party links

The Site may link to third-party websites we do not control. This Policy does not apply to those sites, and we are not responsible for their content or privacy practices. Review their policies before providing information.

12. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or the law. We will post the updated version here with a new "Last updated" date, and material changes will be highlighted where required.

13. Contact us

Questions, requests, or complaints about this Policy or your information:

PawFinish Email: pawfinish.com@gmail.com