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PawFinish Terms of Service

Effective date: September 14, 2026 Last updated: September 14, 2026

Welcome to PawFinish. These Terms of Service ("Terms") are a binding legal agreement between you and PawFinish ("PawFinish," "we," "us," or "our") governing your access to and use of www.pawfinish.com and any related pages, content, and services (the "Site" and "Services") and your purchase of any products from us.

PLEASE READ THESE TERMS CAREFULLY. SECTION 16 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. IT REQUIRES YOU TO RESOLVE DISPUTES WITH US INDIVIDUALLY THROUGH ARBITRATION RATHER THAN IN COURT, UNLESS YOU OPT OUT AS DESCRIBED BELOW.

By accessing or using the Site, or by purchasing any product, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site or purchase our products.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract to use the Site or buy from us. By using the Site, you represent that you meet these requirements and that all information you provide is accurate and current. The Site is not directed to children under 16.

2. The Site and our products

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell to you. We sell pet grooming products intended for use on animals by adults.

We try to display our products, colors, and descriptions as accurately as possible, but we do not guarantee that your device will display colors accurately or that all descriptions, pricing, or other content are accurate, complete, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information (including prices, promotions, and availability) at any time without prior notice, even after you submit an order.

3. Pet product safety and assumption of risk

Our products are grooming aids for pets and are not medicines or veterinary products. You agree to read and follow all labels, directions, and warnings, to use each product only as intended, to keep products away from your pet's eyes, ears, and mouth unless the product is designed for that use, and to keep products out of reach of children and animals when not in use.

Every animal is different. You are responsible for determining whether a product is appropriate for your pet, for supervising your pet during use, and for stopping use and consulting a veterinarian if any irritation, allergic reaction, or adverse effect occurs. Nothing on the Site is veterinary, medical, or professional advice. To the fullest extent permitted by law, you assume all risk arising from your use of our products on your pet.

4. Orders, pricing, and payment

All orders are offers to purchase and are subject to our acceptance. We may refuse, limit, or cancel any order for any reason, including suspected fraud, resellers, pricing or listing errors, or limits per person, household, card, or address. If we cancel an order after payment, we will refund the amount charged for the canceled items.

Prices are shown at checkout and may change at any time without notice. You agree to provide current, complete, and accurate purchase and account information, and you authorize us and our payment processors to charge your chosen payment method for your order, including taxes and shipping. Returns and refunds are governed by our Refund Policy.

5. Accounts

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts at our discretion.

6. Intellectual property

The Site and all of its content, including text, graphics, logos, product images, designs, and the PawFinish name and branding, are owned by PawFinish or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Site for shopping and personal use only. You may not copy, reproduce, republish, sell, resell, scrape, frame, or exploit any part of the Site or its content without our prior written permission.

7. User submissions

If you send us comments, reviews, ideas, suggestions, or other materials ("Submissions"), you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, and distribute them in any medium. You represent that your Submissions are your own and do not violate any third party's rights or any law, and that they are not unlawful, abusive, defamatory, obscene, or misleading. We are under no obligation to keep Submissions confidential, to pay for them, or to respond to them, and we may remove any content at our discretion.

8. Prohibited uses

You agree not to use the Site or our products: for any unlawful purpose or to encourage unlawful acts; to violate any laws or regulations; to infringe our or others' intellectual property or other rights; to harass, abuse, harm, defame, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track others' personal information; to spam, phish, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security of the Site or any related systems. We may terminate your access for violating these Terms.

9. Third-party links and tools

The Site may contain links to, or make available, third-party websites, content, or tools that we do not control. We provide these "as is" and "as available" without warranties of any kind and are not responsible or liable for them. Your use of any third-party website, product, or tool is at your own risk and subject to that third party's terms.

10. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, SERVICES, AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR PRODUCE ANY PARTICULAR RESULT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PAWFINISH OR ITS OWNERS, EMPLOYEES, AGENTS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES, OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless PawFinish and its owners, employees, agents, suppliers, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the Site or any product, or your violation of any law or the rights of any third party.

13. Termination

These Terms remain in effect while you use the Site. We may suspend or terminate your access at any time, without notice, if we believe you have violated these Terms. Provisions that by their nature should survive termination (including Sections 6, 7, 10, 11, 12, 14, 15, and 16) will survive.

14. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, labor disputes, carrier delays, supplier failures, internet or utility outages, or governmental actions.

15. Governing law

These Terms and any dispute arising out of or relating to them, the Site, the Services, or any product are governed by the laws of the State of Oregon and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to the arbitration agreement below, you agree that any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Oregon, and you consent to their jurisdiction.

16. Dispute resolution, binding arbitration, and class-action waiver

Please read this section carefully. It affects your legal rights.

a. Notice and opportunity to cure first (required for all claims). Before starting arbitration or asserting any claim of any kind against us, including any claim relating to the Site, its content, or its accessibility, you agree to first send written notice describing the issue to pawfinish.com@gmail.com and to give us at least 30 days to resolve or correct it. Many concerns, including accessibility issues, can be fixed quickly this way. This notice-and-cure step is a condition to bringing any claim, to the fullest extent permitted by law.

b. Binding arbitration. If we cannot resolve a dispute informally, you and PawFinish agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, or any product, including statutory, consumer-protection, and website-accessibility claims, to the fullest extent permitted by applicable law, will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as stated below. The arbitration will be governed by the Federal Arbitration Act. The arbitration may be conducted by telephone, video, or written submissions, or in Oregon, at the arbitrator's discretion or as the rules allow. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction.

c. Class-action and jury-trial waiver. YOU AND PAWFINISH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AND PAWFINISH WAIVE ANY RIGHT TO A JURY TRIAL.

d. Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.

e. 30-day opt-out. You may opt out of this arbitration agreement by emailing pawfinish.com@gmail.com within 30 days of first accepting these Terms, stating that you opt out and including your name and order information. Opting out will not affect any other part of these Terms.

f. Time limit. To the fullest extent permitted by law, any claim arising out of or relating to these Terms, the Site, the Services, or any product must be filed within one (1) year after it arises, or it is permanently barred.

g. Costs. Except where the AAA rules or applicable law provide otherwise, each party is responsible for its own attorneys' fees and costs. This is intended to discourage fee-driven and predatory claims.

17. Accessibility

We want the Site to be usable and welcoming to everyone. If you have difficulty accessing any part of the Site or need assistance with a purchase, please email pawfinish.com@gmail.com and we will work in good faith to help you and to address the issue. As stated in Section 16(a), you agree to give us written notice and a reasonable opportunity (at least 30 days) to correct any accessibility concern before bringing any claim, to the fullest extent permitted by law.

18. General

These Terms, together with our Privacy Policy, Refund Policy, and any other policies posted on the Site, are the entire agreement between you and us and supersede any prior agreements. Our failure to enforce any provision is not a waiver. If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision will be limited or removed to the minimum extent necessary. You may not assign these Terms without our consent; we may assign them freely. Headings are for convenience only. Any ambiguity will not be construed against the drafter.

19. Changes to these Terms

We may update these Terms at any time by posting the updated version on this page with a new "Last updated" date. Your continued use of the Site after changes are posted means you accept the updated Terms.

20. Contact

PawFinish Email: pawfinish.com@gmail.com